Shipping, Returns & Refund Policies


Shipping Policy

Orders are delivered within 3-7 business days.

Return & Refund Policy

We prioritize your satisfaction! You can request a refund or exchange within 48 hours of receiving your order. 

  • Instant Refunds: Try on your order while the courier waits at your doorstep. If you're not satisfied, return it immediately and pay only the shipping fees.
  • Standard Returns & Exchanges: Must be requested within 48 hours of delivery.
  • Please note: Distant governorates (Hurghada, Sharm elsheikh, Luxor, Aswan, Elminia, Assiut) orders must be returned at the door upon delivery. 

Care Guide

  • Machine wash cold (max 30°C) with a short spin cycle.
  • Do not dry clean or iron.
  • Wash inside out for best care.

Contact Us : Secondbaseeg@gmail.com